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Operations
&
Business Management

Operational Leadership Built for Long-Term Success

EDT partners with organizations, facilities, and owners who need structure, leadership, and execution. Our operations and business management work is focused on building sustainable systems, aligned teams, and programs that perform consistently over time.

 

We don’t approach operations as an add-on. We approach it as the foundation.

Who We Work With

EDT works with organizations and owners who operate facilities, manage programs, or oversee services where structure, people, and experience matter. This includes:

  • Tennis and racquet sports facilities

  • Country clubs and private clubs

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  • Community and municipal facilities

  • Schools and educational institutions

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  • Developers or property owners with tennis assets

  • Organizations with underperforming or underutilized programs

If you’ve ever questioned whether your club could be doing more — financially, competitively, or within the community — an evaluation with EDT can help determine what’s achievable. 

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Send us an email and see how we can help

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What EDT Provides

Every facility and organization operates with its own goals and challenges. EDT’s operational support is tailored accordingly and may include:

  • Operational leadership and oversight

  • Facility operations and day-to-day program management

  • Staff structure, training, and organizational alignment

  • Program design, launch, and ongoing refinement

  • Customer and participant experience strategy

  • Systems, processes, and internal communication flow

  • Scheduling, billing, and operational logistics

  • Financial oversight, budgeting, and performance visibility

  • Revenue optimization and facility capacity utilization

  • Operational standards, quality control, and consistency

  • Accountability frameworks for staff and programs

  • Data tracking and operational reporting

  • Risk management and operational continuity planning

  • Transition support during leadership, staffing, or ownership changes

  • Program scaling, expansion, and new location planning

  • Vendor, partner, and third-party coordination

  • Brand alignment and consistency across operations

  • Ongoing evaluation and continuous improvement

  • Online services evaluation with websites and social media

Facility Leases
&
Operating Partnerships

EDT actively explores lease-based and operating partnerships where we take responsibility for programming, staffing, and day-to-day operations within a facility. These partnerships offer an alternative to traditional management models by aligning operational responsibility with long-term outcomes, creating a structure that allows facilities to operate more efficiently while positioning the asset for sustained success.

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  • Predictable, consistent revenue

  • Capital improvement support tied to program growth

  • Reduced operational burden for ownership

  • Professional day-to-day management and oversight

  • Improved facility utilization and scheduling efficiency

  • Long-term stability through structured agreements

  • Alignment of incentives between operator and owner

  • Stronger, more consistent programming

  • Clear accountability for staffing and performance

  • Improved customer and community experience

  • Reduced risk during leadership or staff transitions

  • Enhanced reputation and brand consistency

  • Support for growth without expanding internal staff

  • Focus for ownership on asset strategy rather than daily operations

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Every facility and organization operates with its own goals and challenges. EDT’s operational support is tailored accordingly

We understand that business operations can evolve over time and, in some cases, become more complex than originally intended. If you’re interested in having an initial conversation about your organization’s journey, we’d welcome the opportunity to listen and explore whether a conversation with EDT would be valuable.

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